Legal

Privacy Policy

Last updated: February 21, 2026

Hermes Exteriors ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at hermesexteriors.com (the "Site").

This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

When you use our contact form, you voluntarily provide us with:

  • First and last name
  • Email address
  • Phone number
  • Message content

Information Collected Automatically

When you visit the Site, certain information may be collected automatically, including:

  • IP address (anonymized)
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the Site
  • Referring website or source
  • General geographic location (city/region level)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries: When you submit our contact form, we use your name, email, and phone number to follow up on your request for information or a quote.
  • To improve our Site: We use analytics data to understand how visitors use the Site so we can improve its content, layout, and functionality.
  • To communicate with you: We may use your contact information to respond to questions or provide information about our services that you have requested.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Service providers: We use third-party services to process contact form submissions and may use analytics tools to analyze website traffic. These providers may have access to your information only to perform their designated functions and are obligated not to disclose or use it for other purposes.
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process, such as a court order or government request.

4. Cookies and Tracking Technologies

The Site may use cookies and similar technologies to collect usage data. Cookies are small text files placed on your device that help us analyze web traffic.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Please note that disabling cookies may affect the functionality of certain features on the Site.

5. Data Retention

We retain personal information collected through the contact form only as long as necessary to respond to your inquiry and for a reasonable period thereafter for record-keeping purposes.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under PIPEDA and applicable Ontario law, you have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Withdrawal of consent: Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

The Site may contain links to third-party websites, including our social media profiles. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

The Site is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: